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White Cars

REGISTERED OWNER
APPOINTMENTS

Please take a moment to review the Frequently Asked Questions below for your appointment to go smoothly! 

My vehicle just got repossessed, what do I do now? If you are trying to redeem your vehicle, you will have to get in contact with your finance company and make arrangements with them. AJR 360 does not dictate whether you get your vehicle back or how long it stays on our lot. If you are only trying to retrieve your personal property, please click on the "ACCEPT" button below.

What forms of ID's do you accept? AJR360 only accepts valid state/government issued identification. School/work ID's will not be accepted.

What type of payment do you accept? AJR360 only accepts money order or cashier check.

How do I get directions to your facility? Once your appointment has been confirmed, the address will be sent to you.

I have the address to your facility; how do I get there? We recommend using Google Maps for accurate directions.

How long do appointments take? Appointments are scheduled every 15 minutes. On average it takes 10 mins to complete an appointment.

Why does it say you "can't find my VIN" at any of your locations? Vehicles can take up to 24 hours to process. The unit may not be processed when you are attempting to schedule the appointment. Please try again in a few hours.

How do I get my personal property back? You must make an appointment to retrieve your personal property. You can do so by accepting the terms and conditions below. ***WALK-INS WILL NOT BE SEEN***

Why are you touching my personal property? Pursuant to ARIZONA state statue 493.6604, we are legally obligated to complete an accurate inventory of such personal effects or property and securely store such property for up to 60 days.

Why do I have to pay to get MY own personal property back?! Please understand that there is a hard cost for us to inventory and store your personal property while it is in our possession. Depending on your finance company, you may or may not have to pay fees. You will be advised in writing when your appointment is confirmed.

May I send someone else in my place? I am unable to make it to the appointment to pick up my personal property. Yes, of course. In order for us to release the personal items to this person. You need to contact your finance company to they can authorize this person to remove the personal property on your behalf.

I paid my finance company and a release has been sent to you. Why do I have to wait to get my vehicle back? Please understand that we have a contractual obligation to your finance company to thoroughly process your vehicle post repossession. This includes but not limited to: Vehicle condition report, inventory of all personal belongings in the vehicle, pictures, inventory list of personal property, and a video inspection. Furthermore, your vehicle is very likely to be blocked in by other vehicles. We require at least a 24-hour notice to be able to properly process the vehicle and pull the vehicle to make it accessible for redemption.

I am unable to make the appointment to redeem my vehicle, can I send someone else in my place? Yes, if the third-party's name is on the release paperwork sent to AJR360 by the finance company.

How much do I have to pay to get my vehicle back? Depending on your finance company, you may or may not have to pay fees to the recovery agency. You will be advised in writing when your appointment is confirmed.

How many days does my vehicle stay on your lot for? AJR360 does not control how long a vehicle stays on our lot. Your finance company determines when the vehicle will leave our lot.

I have aftermarket products such as wheels on my vehicle or an amp/speaker, can I retrieve them? If your aftermarket product is attached (wired, bolted, glued) to the vehicle, it stays on the vehicle.

Why are your business hours listed as Monday through Friday from 9:00 - 5:00, but I can only make an appointment from 11:00am - 4:00pm? We start and stop our appointment times to ensure we have enough time in the day to handle all our paperwork and process each vehicle. We understand that this can be a huge inconvenience to people, but it is necessary for us.

I'm running late, will I lose my appointment? If you are running late, we will make every attempt to accommodate you. A waiting period may occur if other appointments are scheduled. We are unable to assist anyone who arrives after 4pm

My name is on the loan, why aren't you showing that in your system? If your name is on the account and we do not have a record of it, please reach out to your finance company and have them put your name on the release so we can release the vehicle/property back to you.

Why didn't you notify me before you picked up my vehicle or knock on my door at the time of repossession? Please understand that collateral recovery can be very dangerous to the Recovery Agent performing the repossession. All our Agents are trained to avoid any type of contact while performing their duties to ensure their safety.

Where are you storing my personal property? Is it secure? All personal property (less all food, liquids, gels and aerosols deemed hazardous or unsound are disposed of to protect all stowed property) is stored in a secure area that is locked and monitored with security cameras

Can you mail to me my personal property? AJR 360 does not mail personal property. Your property will have to be picked up at our location with a valid ID. You must make an appointment to retrieve your personal property. You can do so by accepting the terms and conditions below. ***WALK-INS WILL NOT BE SEEN***

Can you deliver my vehicle back to me? AJR360 does not deliver vehicles back to customers. All redemptions need to be done at our facility. You must make an appointment to retrieve your vehicle. You can do so by accepting the terms and conditions below. ***WALK-INS WILL NOT BE SEEN***

Where can I request a copy of the documentation I am signing? Please reach out to your finance company for a copy of your signed documents.

How can I get the personal property if the owner of the vehicle is deceased? AJR360 will release personal property to the Informant listed on the Death Certificate w/a valid photo ID or the person who has Power of Attorney w/valid paperwork and photo ID.

Why Has My Appointment Been Declined? Please understand that sometimes banks take 2-24 hours to process and send us the necessary documents so that you can get your car back. If your appointment is denied, you should contact them because we have not received the documentation.

AGREE AND ACCEPT TERMS AND CONDITIONS:
I understand that I am requesting an appointment, not making an appointment. The appointment is finalized when it is confirmed for the following business day. I understand not to arrive prior to my appointed time. If I do, I will be turned away.

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